Shipping & Returns
This Shipping Policy explains how we process, ship, and deliver orders placed with RXS Sweets. Please read it together with our Refund Policy and Privacy Policy.
Order Processing
Orders are typically processed within 1–2 business days of purchase. Orders placed on weekends or holidays are processed on the next business day. You will receive an email confirmation once your order has shipped, along with tracking information where available.
Shipping Rates & Methods
We currently offer the following shipping options at checkout:
- Standard Shipping – flat rate of $12.00
- 2-Day Air – flat rate of $45.00
- Local Pickup – free, with the option to pay in cash on pickup or pre-pay online
Shipping timelines reflect carrier transit time once your order leaves our facility and do not include weekends or holidays.
Where We Ship
At this time, we ship only within the United States and Puerto Rico. We are unable to ship to any other international destinations.
Order Tracking
Once your order ships, we will send tracking information to the email address associated with your order. Please allow time for tracking details to update after the carrier receives the package.
Shipping Policy & Limitation of Liability
1. Transfer of Risk. All products are sold on a F.O.B. (Free on Board) Shipping Point basis. This means that the risk of loss for all merchandise passes to the Buyer immediately upon our delivery of the package to the common carrier (e.g., USPS, UPS, FedEx).
2. Carrier Delays & Errors. RXS is not responsible for delays in delivery caused by the shipping carrier, extreme weather, labor strikes, or any other circumstances beyond our control. We do not guarantee delivery dates.
3. Incorrect Addresses. The buyer is solely responsible for providing an accurate and complete shipping address. RXS is not liable for packages delivered to an incorrect address provided by the buyer or for packages returned to sender as undeliverable.
4. Lost or Stolen Packages. RXS is not responsible for “porch piracy” or packages stolen after a confirmed delivery by the carrier. Once the tracking number shows the package has been “Delivered,” our responsibility ends.
Order Modifications & Cancellations
Order modifications, exchanges, or address changes cannot be made after an order has been submitted, so please review your cart and shipping details carefully before completing checkout. If you need to cancel an order, contact us as soon as possible — once an order has shipped, it can no longer be cancelled.
Contact Us
If you have any questions about this Shipping Policy, please reach out through our Contact Us page.
