Refund Policy
This Refund Policy applies to orders placed through RXS Sweets and should be read together with our Shipping Policy.
Research Use Only
All products sold on this site are intended strictly for in vitro laboratory research use by qualified researchers. Products are not for human or veterinary use of any kind, and are not drugs, dietary supplements, or cosmetics. Because of the sensitive nature of these products and the need to protect the integrity and traceability of everything we ship, all sales are generally final.
Exceptions
We will offer a replacement or refund in the following situations:
- Your order arrives damaged
- Your order is missing an item or contains an incorrect item
To request a replacement or refund under one of these exceptions, contact us within 7 days of delivery. Please include your order number and, where possible, photos of the item and its packaging so we can look into the issue quickly.
Order Cancellations
You may request to cancel an order any time before it has shipped. Once an order has shipped, it can no longer be cancelled, but it may still qualify for a refund under the exceptions above.
Local Pickup Orders
For orders placed for local pickup and paid in cash at pickup, refunds (where applicable under this policy) will be issued as store credit or cash refund at our discretion. For local pickup orders paid online, refunds will be issued to the original payment method.
Refund Method & Timing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Contact Us
If you have any questions about this Refund Policy, please reach out through our Contact Us page.
